Diamond Star Painting: Privacy Policy Statement and Terms of Service
1. About Us -
Diamond Star Painting is a professional painting contractor dedicated to delivering top-quality residential and commercial painting services. Located at 150 Lincoln Blvd. #107, Lincoln, CA 95648, we pride ourselves on craftsmanship, integrity, and exceptional customer service.
2. Privacy Policy Statement
Diamond Star Painting is committed to:
• Customer Satisfaction: Ensuring our clients receive professional services tailored to their unique needs.
• Quality Assurance: Using premium materials and adhering to industry standards for all projects.
• Transparency: Providing clear communication, detailed project estimates, and straightforward billing.
• Safety and Compliance: Following all local, state, and federal safety regulations to ensure the well-being of our clients, employees, and the environment.
Privacy Policy
Diamond Star Painting values and respects the privacy of our clients. This policy outlines how we handle personal information:
• Information Collection: We collect personal information, such as your name, address, phone number, and email, to provide painting services, communicate effectively, and maintain accurate records.
• Usage of Information: Your information is used solely for business purposes, including project scheduling, invoicing, and follow-up communication.
• Data Security: All personal information is securely stored and protected against unauthorized access.
• Third-Party Sharing: We do not sell, share, or disclose your information to third parties without your explicit consent, except as required by law.
• Access and Deletion Requests: Clients can request access to or deletion of their personal information by contacting us directly via phone or email.For questions or concerns about our privacy practices, please contact us at info@diamondstarpainting.com.
Terms of Service
3.1 Scope of Services
Diamond Star Painting offers the following services:
- Interior and exterior painting for residential and commercial properties.
- Surface preparation, including cleaning, sanding, and priming.
- Specialty coatings and custom finishes.
- Color consultation and paint selection assistance.
3.2 Estimates and Contracts
- Initial estimates are free and valid for 30 days from the date of issuance.
- A detailed written contract will be provided for each project, outlining the scope, timeline, materials, and costs.
- Changes to the project scope must be agreed upon in writing and may result in additional charges.
3.3 Scheduling and Project Timeline
- Project start dates and durations are provided in the contract and are subject to change due to weather or unforeseen circumstances.
- Clients will be notified promptly of any scheduling changes.
3.4 Payment Terms
- A deposit of 30% is required upon signing the contract.
- The remaining balance is due upon project completion and final inspection.
- Accepted payment methods include cash, checks, and major credit cards.
3.5 Cancellation and Refunds
- Clients may cancel or reschedule a project by providing at least 48 hours’ notice.
- Deposits are non-refundable but may be applied to a rescheduled project within 90 days of the original date.
3.6 Warranties
- Diamond Star Painting provides a one-year warranty on workmanship.
- Paint manufacturer warranties on materials will also apply where applicable.
- Warranty claims do not cover damage caused by misuse, natural wear and tear, or external factors such as weather or structural issues.
3.7 Liability
- Diamond Star Painting is insured and licensed to operate in California.
- While every precaution is taken to protect the property, the company is not liable for pre-existing conditions, structural damages, or incidents beyond its control.
3.8 Client Responsibilities
- Ensure access to the project site and secure all personal belongings.
- Notify the company of any restrictions, hazards, or special considerations related to the property.
3.9 Dispute Resolution
- Any disputes arising from our services will be addressed through mediation. If unresolved, disputes will be subject to California law and jurisdiction.---
Contact Us
For inquiries or concerns, please contact us:
• Phone: (916) 424-4008
• Email: info@diamondstarpainting.com
• Address: 150 Lincoln Blvd. #107, Lincoln, CA 95648
Thank you for choosing Diamond Star Painting. We look forward to bringing your vision to life with professionalism and quality!